We work with software developers, OEMs, Resellers, and Third Party Service Providers to the Reverse Logistics & Field Service Industry; Enabling them to grow their top line revenue on a profitable basis.
We provide our clients with a strategic, data driven, integrated framework for growing their top line service revenue. Our framework provides precise data on market size and growth rates, competitive intelligence, insights on customer needs and buying behavior as well as perspectives on why sales aren’t growing, and guidance on what can be done to change course in direction.
We have a comprehensive knowledge base of best practices, industry trends, technology state of the art, and service performance benchmarks to drive your business towards operational excellence.
Following a data driven methodology, our understanding of how processes, systems, and human behavioural factors impact performance provide the key to understanding your challenges and help you resolve them.
As part of a yearlong market research study sponsored by CSDP Corporation (www.csdpcorp.com), we spoke to hundreds of companies to find out about their experiences when purchasing enterprise software for service (also known as Service Lifecycle Management (SLM) software). We’ve distilled the knowledge we gained into 6 tips to help you when you are in the market for enterprise service software.
Doing business in today’s world of accelerating technological advancement, amid increasing geo-political and economic uncertainty, regional military conflicts, the effects of climate change on food production, weather induced natural disasters, and a host of other unknowns, present a host of challenges and opportunities to forward thinking companies who are well positioned, and continually repositioning themselves, to meet all contingencies with minimal disruption and maximal efficiency. This is the great test of our time.
Michael R. Blumberg is the President of Blumberg Advisory Group, Inc. He is a recognized expert in Field Service and Reverse Logistics in High-Technology industry.
Mr. Blumberg is a Certified Management Consultant with considerable experience in strategic & business planning, market research, mergers & acquisitions, benchmarking, systems analysis, and productivity & efficiency improvement.
Michael’s thought leadership, service system planning and strategy formulation has positively enhanced the profitability of many organizations across varied industries such as IT, Energy & Automation, Telecommunication, Medical Electronics, Banking, Retail and Consumer Electronics. In-depth understanding of the industry, SWOT analysis, business plan formulation and implementation, and operational excellence are some of his key strengths.
Mr. Blumberg is a well-known author and speaker. In the past, he has served on the Board of Directors to the Service Industry Association, Advisory Board Member to the Reverse Logistics Association, President of the Philadelphia Chapter of the Institute of Management Consultants (IMC) and President of the Delaware Valley Chapter of the Association for Service Management International (AFSMI).
We help service professionals and business executives gain access to the latest and greatest strategies, tools, and perspectives on service management so that they can increase sales, boost profits, and delight their customers.
Become exceptional, and join Field Service Insights and obtain knowledge, insight, and perspective to transform your service business.