The Internet of Things (IoT) and Machine to Machine (M2M) technology can provide new revenue streams for the High-Tech Service and Support Industry. With the cost of deployment rapidly decreasing, and end customers recognizing their need for data regarding operations and processes across the enterprise, now is the time for service companies to develop a strategy around IoT and M2M solutions that moves service from an afterthought to an integral part of the customer’s operations. Read More.
Few industries will be unaffected by the emergence of the Internet of Things (IoT), and most industries will see a positive impact from its development. For the High-Tech Service and Support Industry, the IoT will create new opportunities for companies to increase productivity, grow revenue, create jobs, and differentiate themselves from their competition. Read More.
I’m sure you’re no stranger to the IoT buzz that has taken the industry by storm the past year or so. And you’re going to keep hearing that buzz – IoT isn’t going anywhere. In fact, according to Gartner, the number of deployments of connected devices is forecasted to increase by 30% in 2015, with the total number of connected devices to reach 25 billion in 2020.
We recently conducted a market survey among 250 service managers and executives on critical trends facing the Field #Service industry. As part of this research effort, we asked respondents to indicate which issues where the most challenging to their company. Reducing the cost of service delivery was at the top of this list. Over two-thirds of the survey population indicated that this issue was either somewhat (40%) or very (29%) challenging for their organizations.
Companies creating a memorable customer service experience today have a competitive edge. By 2035, what is now considered ‘above and beyond’ customer service will be table stakes.